Livingston County
  • 02-Dec-2021 to Until Filled (EST)
  • Information Technology
  • Howell, MI, USA
  • $29.3963/ hour
  • Hourly
  • Full Time

Comprehensive Benefit Package Available- Health, Dental, Vision, Life Insurance, Disability, EAP, Pension, 457, Wellness & Telemedicine


Position Summary:

Under the supervision of the Infrastructure Manager is responsible for operating, maintaining, and repairing computer equipment for the Livingston County Public Safety System (LCPSS) and to provide technical assistance to users.

Benefits:

  • Retirement plan includes a 401a with up to 8% employer contribution
  • Comprehensive Medical, Pharmacy, Dental & Vision
  • Optional Voluntary 457 Deferred Compensation plan
  • Short-term & Long-term disability & Basic Life & AD&D insurance
  • Health & Dependent Flexible Spending Accounts
  • Paid vacation, sick days & 13 Holidays. Unused vacation and sick time rolls over
  • Tuition Reimbursement
  • Up to $500 annual Wellness reimbursement* & $100 incentive for completing your annual physical & Health Assessment.
  • Voluntary benefits such as Accident, Critical Illness, Hospital & Whole Life policies
  • Employee assistance program

*Pro-rated based on DOH

Pay Rate Information:

The Public Safety Technician position is a non-union position and starting pay is $29.3963/hr. This position is eligible for step pay increases within our Non-Union Grade 9 wage scale. Top end of the current wage scale for this position is $38.2151/hr.

Essential Job Functions:

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

  1. Maintains a high level of understanding of the LCPSS (e.g. SunGard's Public Sector OSSI solutions and ACS FireHouse and other software as applicable).
  2. Installs, upgrades, and configures hardware and software on desktops, mobile environments, laptops, and PC peripherals such as printers, monitors, scanners, modems, air cards, and related hardware.
  3. Troubleshoots and repairs a variety of complex software and hardware problems for multiple departments using the LCPSS. Provides support on a twenty-four hour basis.
  4. Provides users with network technical support and responds to needs and questions concerning hardware, software, and PC peripherals.
  5. Prepares and updates, as needed, user and system documentation.
  6. Maintains current knowledge of hardware, software and network technology, and recommends modifications as necessary.
  7. Responds to service assignments at multiple locations throughout the County.
  8. Maintains a high level of understanding of other essential technologies used at Central dispatch such as the voice recording system, 911 phone switch, radio system, etc.
  9. Attends monthly meetings of police, fire, EMS and 911 professionals to provide updates and answer questions about the LCPSS.
  10. Perform preventative maintenance of simulcast fire & EMS paging system (equipment located at communication tower sites throughout the county).
  11. Attends conferences, workshops, and seminars as appropriate.
  12. Performs other duties as directed.

Required Knowledge, Skills, Abilities and Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Requirements include the following:

  • Associate's Degree in information technology or related field and four years of progressively more responsible experience in information technology.
  • The County, at its discretion, may consider an alternative combination of formal education and work experience.
  • Certification in A+ and MCSE.
  • Michigan Vehicle Operator's License.
  • Thorough knowledge of the principles and practices of repairing information systems specifically with public safety software and hardware.
  • Considerable working knowledge of PC/Network hardware including, but not limited to, routers, firewalls servers, modems, etc., Windows operating systems, Virtual Service Technology, and Microsoft Windows/server environment.
  • Ability to analyze and use deductive reasoning, troubleshoot complex computer software and hardware issues, and repair and maintain information technology hardware and software.
  • Knowledge of basic police reporting, Criminal Justice Information System security policies and LEIN requirements, County communications systems, communicating technical operating procedures and information, and maintaining detailed and accurate records.
  • Skill in assembling and analyzing data and preparing comprehensive and accurate reports.
  • Skill in effectively communicating ideas and concepts orally and in writing.
  • Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with County employees, contractors to the County, representatives of other governmental units, professional contacts, elected officials, and the public.
  • Ability to assess situations, solve problems, work effectively under stress, within deadlines, and in emergency situations.
  • Skill in the use of sophisticated office equipment and technology, including Microsoft Suite applications, Citrix, Mobile VPN, the County's enterprise software system, GIS mapping software, and the ability to master SunGard One Solution.
  • Skill in the use of audio and video equipment, mobile car computing systems, 800 MHz radios, and pagers.
  • Ability to respond to emergencies or service needs on a 24-hour basis.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view and produce written and electronic documents, and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, stand, sit, stoop and kneel, use hands to finger, handle, or feel and reach with hands and arms. The employee must lift or push/pull objects of up to 40 lbs. without assistance. Accommodation will be made, as needed, for IT employees required to lift or move objects that exceed this weight.

The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate.


Livingston County
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