Livingston County
  • 08-Oct-2021 to Until Filled (EST)
  • 911 Central Dispatch
  • Howell, MI, USA
  • $69,522/year
  • Salary
  • Full Time

Comprehensive Benefit Package Available- Health, Dental, Vision, Life Insurance, Disability, EAP, Pension, 457, Wellness & Telemedicine

About Us:

We are located in Southeast Michigan and are one of the fastest growing counties in Michigan. Livingston County consists of 16 townships, 2 villages and 2 cities. The county contains a diverse mix of rural agricultural areas, historic downtowns, suburban development, lake-side living and large recreational lands. Home to two metro parks (Kensington and Huron Meadows), 3 state recreation areas (Island Lake, Brighton, and Pinckney), 1 state park (Lakelands Trail), 2 state game areas, 1 wildlife area, 2 Livingston County parks (Lutz and Fillmore), and numerous local parks, Livingston County has an abundance of recreational opportunities. Livingston County offers 163 park acres per 1,000 residents, more than any other county in Southeast Michigan.

The Livingston County 911 Central Dispatch is an integral part of Livingston County public safety that provides 24-hour police, fire, and emergency medical response to the public. Extensive dispatch/public safety training provided. Exciting and meaningful work assisting the public and being a part of the public safety team. Receives emergency calls and dispatches law enforcement officers, fire and/or emergency medical services throughout the County. Utilizes specialized computer systems to secure necessary information for law enforcement personnel and to enter information relative to warrants, personal protective orders, stolen vehicles and other such data. Continually monitors availability and location of emergency units and/or designated personnel in the field. Requires working assigned shifts and emergency coverage for a twenty-four (24) hours a day, seven days a week, 365 days a year operation.

Position Summary:

Under the supervision of the Deputy Director - 911 is responsible for overseeing the day-to-day operations of the 911 Central Dispatch/Emergency Management center. Performs a full range of administrative leadership tasks in support of 911 operations and upgrade.


  • Hybrid pension plan which includes a Defined Benefit & 401a with an employer match
  • Comprehensive Medical, Pharmacy, Dental & Vision
  • Optional HSA with an employer match
  • Optional Voluntary 457 Deferred Compensation plan
  • Short-term & Long-term disability & Basic Life & AD&D insurance
  • Health & Dependent Flexible Spending Accounts
  • Paid vacation, sick days & 13 Holidays. Unused vacation and sick time rolls over
  • Tuition Reimbursement
  • Up to $500 annual Wellness reimbursement* & $100 incentive for completing your annual physical & Health Assessment.
  • Voluntary benefits such as Pet Insurance, Accident, Critical Illness, Hospital & Whole Life policies
  • Employee assistance program

*Pro-rated based on DOH

Pay Rate Information:

The 911 Operations Manager position is a non-union, exempt position and starting pay is $69,522/year. This position is eligible for step pay increases within our Non-Union Grade 11S Wage Scale. Top end of the current wage scale for this position is $90,379/year.

Essential Job Functions:

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

  1. Assigns or delegates responsibility for assignment of work, directs personnel, evaluates performance of all employees and assures necessary training and professional development. Takes disciplinary action according to established procedures.
  2. Develops, implements, and administers operating policies and procedures and monitors compliance.
  3. Reviews and/or develops various reports regarding department operations, monitors compliance with applicable standards, and develops and/or approves appropriate training programs.
  4. Serves as the department liaison regarding the planning and installation of emergency communication systems and their maintenance and administration. Assists the Director and Deputy Director - 911 in negotiating and monitoring service and repair contracts.
  5. Investigates sensitive or complex internal complaints against personnel.
  6. Participates in community organizations to promote the department's image and programs.
  7. Assists in the development of emergency preparedness plans and related operations.
  8. Acts as the Master Street Addressing Guide (MSAG) coordinator for the 911 Public Safety Answering Point (PSAP).
  9. Serves as the County's Computer Aided Dispatch (CAD) and 911 phone system administrator, the Local Agency Security Officer (LASO), and point of contact for the State of Michigan's Law Enforcement Information Network (LEIN).
  10. Coordinates with the Director and Deputy Director - 911 in the development and oversight of the department budget.
  11. In conjunction with the Director and Deputy Director 911, administers provisions of the labor agreement and may serve as a member of the management collective bargaining team.
  12. Acts on behalf of the Director and Deputy Director - 911 and is authorized in the event of absence or vacancy to ensure continued execution of the Director's responsibilities.
  13. Performs other duties as directed.


Required Knowledge, Skills, Abilities and Minimum Qualifications:
The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

  • Bachelor's Degree in public safety or related field including five years of progressively more responsible experience in dispatch operations including prior supervisory responsibility.
  • The County, at its discretion, may consider an alternative combination of formal education and work experience.
  • Michigan Professional Emergency Manager (PEM) certification and Emergency Number Professional (ENP) preferred within three years of hire.
  • Michigan Vehicle Operator's License.
  • Thorough knowledge of the professional public management techniques involved in personnel administration and resource management and the ability to identify and implement new best practices.
  • Thorough knowledge of the principles and practices of emergency dispatch and managing the daily activities of an emergency dispatch call center.
  • Considerable knowledge of applicable telecommunication systems, handling complex or sensitive situations, reviewing and analyzing operational reports, developing operating policies and procedures, maintaining accurate and detailed records, and applicable local, state, and federal laws, rules and regulations.
  • Skill in assembling and analyzing data, preparing comprehensive and accurate reports, and formulating policy and service recommendations.
  • Skill in effectively communicating ideas and concepts orally and in writing.
  • Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with County employees, contractors to the County, representatives of other governmental units, professional contacts, elected officials, and the public.
  • Ability to assess situations, solve problems, work effectively under stress, within deadlines, and in emergency situations.
  • Skill in the use of office equipment and technology, including Microsoft Suite applications, database entry and maintenance, GIS/mapping, and the ability to master the Master Street Addressing Guide (MSAG) and Computer Aided Dispatch (CAD) databases.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view and produce written and electronic documents, and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, stand, sit, stoop and kneel, use hands to finger, handle, or feel and reach with hands and arms. The employee must lift or push/pull objects of up to 15 lbs. without assistance. Accommodation will be made, as needed, for office employees required to lift or move objects that exceed this weight.

The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate.

Livingston County
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