Livingston County
  • 04-Dec-2018 to 14-Dec-2018 (EST)
  • Information Technology
  • Howell, MI, USA
  • $24.2739
  • Hourly
  • Full Time

Comprehensive Benefit Package Available - BCBS Health & Dental, Vision, Life Insurance, Disability, EAP, Pension, 457, Wellness & Telemedicine


POSITION SUMMARY:

Under the supervision of the Infrastructure Manager is responsible for providing customer support for in-house software applications, PCs, peripherals, AS400 operations, and the County communications system. Serves as the first line of technical support for users with problems. Refers IT technical staff to more serious problems, and contacts outside service vendors as needed. Maintains and updates all inventory incoming and outgoing along with bar coding of all new and used equipment. Operates, maintains, and repairs computer equipment and provides technical assistance to users.

 

ESSENTIAL JOB FUNCTIONS:

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. 

  1. Documents all incoming problems and requests for IT service. Refers incoming problems to appropriate technical staff.
  2. Registers all PC's, peripherals, and software delivered to the IT department. Enters all incoming equipment into database.
  3. Maintains and updates hardware and software inventory.
  4. Keeps user informed of problem resolution time line and action plans.
  5. Installs, upgrades, and configures hardware and software on PCs and PC peripherals such as printers, monitors, scanners and related hardware.
  6. Troubleshoots and repairs a variety of complex software and hardware problems.
  7. Provides users with network technical support and responds to needs and questions concerning their hardware, software, and PC peripherals.
  8. Prepares and updates, as needed, user and system documentation.
  9. Maintains current knowledge of hardware, software and network technology, and recommends modifications as necessary.
  10. Maintains and directly supports the active user accounts with Microsoft Exchange, encryption software, and Cisco IP phone system.
  11. Responds to service assignments at multiple locations throughout the County.
  12. Attends conferences, workshops, and seminars as appropriate.
  13. Performs other duties as directed.

 

Pay Rate Information:

The Administrative Specialist position is a non-union position, and starting pay is $24.2739 per hour.  This position is eligible for step pay increases within our Grade 8 Wage Scale.  Top end of the current wage scale for this position is $31.5557 per hour.

 

Benefits:

  • Hybrid pension plan which includes a Defined Benefit & 401a with an employer match
  • Comprehensive Medical, Pharmacy, Dental & Vision
  • Optional Voluntary 457 Deferred Compensation plan
  • Short-term & Long-term disability 
  • Employer paid Basic Life & AD&D insurance
  • Health & Dependent Flexible Spending Accounts
  • Paid vacation, sick days & 13 Holidays
  • Tuition Reimbursement
  • Up to $500* annual Wellness reimbursement & $100 incentive for completing your annual physical & Health Assessment
  • Voluntary benefits such as Accident, Critical Illness & Hospital policies
  • Employee assistance program (EAP)

*  pro-rated based on date of hire

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND MINIMUM QUALIFICATIONS: 

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

 

Requirements include the following:

  • Associate's Degree in information technology or related field and four years of progressively more responsible experience in help desk support.  
  • The County, at its discretion, may consider an alternative combination of formal education and work experience. 
  • Michigan Vehicle Operator's License. 
  • Thorough knowledge of the principles and practices of providing help desk customer support and related technical knowledge. 
  • Considerable working knowledge of PC/Network hardware including, but not limited to, routers, firewalls servers, modems, etc., Windows operating systems, Virtual Service Technology, and Microsoft Windows/server environment. 
  • Ability to analyze and use deductive reasoning, troubleshoot computer software and hardware issues, and repair and maintain information technology hardware and software. 
  • Knowledge of maintaining information technology hardware and software inventories, communicating technical operating procedures and information, and maintaining detailed and accurate records.
  • Skill in assembling and analyzing data and preparing comprehensive and accurate reports. 
  • Skill in effectively communicating ideas and concepts orally and in writing.
  • Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with County employees, contractors to the County, representatives of other governmental units, professional contacts, elected officials, and the public.  
  • Ability to assess situations, solve problems, work effectively under stress, within deadlines, and in emergency situations. 
  • Skill in the use of sophisticated office equipment and technology, including Microsoft Suite applications, Citrix, the County's enterprise software system and the ability to master Cisco IP phone systems.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view and produce written and electronic documents, and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, stand, sit, stoop and kneel, use hands to finger, handle, or feel and reach with hands and arms. The employee must lift or push/pull objects of up to 40 lbs. without assistance. Accommodation will be made, as needed, for IT employees required to lift or move objects that exceed this weight.

The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate.

 

 

 

 

Livingston County
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