Livingston County
  • 31-Jul-2017 to 18-Aug-2017 (EST)
  • Veteran Affairs
  • Howell, MI, USA
  • Starting at $19.67/hr- Grade 6- Non-Union
  • Hourly
  • Full Time

Comprehensive Benefit Package Available - Health, Dental, Vision, Life Insurance, Disability, EAP, Pension, 457, Wellness


  • Hybrid pension plan which includes a Defined Benefit & 401a with an employer match
  • Comprehensive Medical, Pharmacy, Dental & Vision
  • Optional Voluntary 457 Deferred Compensation plan
  • Short-term & Long-term disability & Basic Life & AD&D insurance
  • Health & Dependent Flexible Spending Accounts
  • Paid vacation, sick days & 13 Holidays. Unused vacation and sick time rolls over
  • Tuition Reimbursement
  • Up to $500 annual Wellness reimbursement* & $100 incentive for completing your annual physical & Health Assessment.
  • Voluntary benefits such as Accident, Critical Illness, Hospital & Whole Life policies
  • Employee assistance program

*Pro-rated based on DOH


The Relief Fund Counselor role is a non-union position and starting pay is $19.67/hour. This position is eligible for step pay increases within our Non-Union Grade 6 wage scale. Top end of the current wage scale for this position is $25.57/hour.

Position Summary:

Under the supervision of the Director of Veterans Affairs is responsible for administering the Veterans Relief Fund (PA 214 of 1899). Initiates and investigates applications for relief assistance, assists in preparing claims for service, develops case plans, opens and maintains project files, serves as liaison to assigned specialty court(s) and generally assists indigent veterans in securing assistance where warranted. May serve as a Veterans Benefit Counselor if so assigned by the Director, and certified for required tasks.  

Essential Job Functions:

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

  1. Administers the Veterans Relief Fund under the oversight of the Director. Initiates or investigates benefit requests and maintains all related case files.
  2. Assists clients with reviewing and understanding veterans' programs and benefits. Assists veterans, dependents, and survivors with preparing and completing claims for benefits, services and programs. Provides assistants to those who cannot come into the office by conducting visits where the client resides.
  3. Attends annual training conferences needed to earn continuing education credits to maintain accreditation through the U.S. Department of Veterans Affairs.
  4. Researches military and medical history, obtains medical and military records, and reviews other documentation to assist veterans in applying for assistance and programs. Corresponds with appropriate agencies to secure affidavits, certificates, and other required papers to properly submit necessary documentation for clients to the U.S. Department of Veterans Affairs and other agencies.
  5. Follows up on denied claims by reviewing decisions and assisting with appeals to the U.S. Department of Veterans Affairs. Represents clients at hearings, and assists supervisor(s) of other agencies with appeals to military boards and courts.
  6. Works with the court system to assist the courts in handling indigent veterans and post-sentencing treatment. Serves as liaison to the Veterans Court and assists in program development.
  7. Assists in coordinating mentors and veterans. Recruits new veteran mentors by advertising need and screening applicants.
  8. Accepts applications for indigent benefits. Performs due diligence to determine eligibility. Performs field inspections to determine benefit needs for cases requiring this level of input.
  9. Develops service plans for successful applicants. Works with service providers to secure best prices for benefit services ranging from medical/dental to home repair and assistance. Maintains vendor relations and meticulous project files.
  10. Performs case management by following up with clients, tracking circumstances and conditions, responding to questions and complaints, and preparing related documents.
  11. Works projects from conception to fruition. Defines necessary tasks, action plans and timetables. Monitors progress and reports progress to the Director and committee.
  12. Assists the Director at committee meetings by attending and providing the more specific information regarding benefit provision.
  13. Assists clients in obtaining emergency medical treatment and provides related referrals.
  14. Attends community functions to inform the public of services and programs available.
  15. Interacts with other human services-providing agencies to provide expanded services for clients. Coordinates with other agencies regarding benefits. Develops relationships with outside government, and non-government agencies to utilize outside funding to address veterans and dependents financial needs.
  16. Responds to emergency benefit needs and develops best practices and solutions for addressing these needs. Monitors programs for continuous improvement and stays abreast of emerging trends in the field.
  17. Performs other duties as directed.

Required Knowledge, Skills, Abilities and Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Requirements include the following:

  • Associate's Degree in sociology, psychology or a related field and one year of experience in benefits counseling.  
  • The County, at its discretion, may consider an alternative combination of formal education and work experience.  
  • Michigan Vehicle Operator's License. 
  • Thorough knowledge of the principles and practices of veterans' affairs, social work, counseling, and advocacy for veterans, dependents, and survivors.
  • Considerable knowledge of local, state, and federal laws, rules and regulations as they relate to veteran benefits, services and programs, interpreting and applying veterans benefit programs, screening and assessment, conducting investigations, and researching veterans benefit operations.
  • Knowledge and a basic understanding of medical terminology and principles of legal research. 
  • Skill in assembling and analyzing data and preparing comprehensive and accurate reports.
  • Skill in effectively communicating ideas and concepts orally and in writing.
  • Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with County employees, contractors to the County, representatives of other governmental units, professional contacts, elected officials, and the public.
  • Ability to assess situations, solve problems, work effectively under stress, within deadlines, and in emergency situations.
  • Skill in the use of office equipment and technology, including Microsoft Suite applications, County applications and federal databases.
  • Ability to attend meetings scheduled at times other than normal business hours.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view and produce written and electronic documents, and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, stand, sit, stoop and kneel, use hands to finger, handle, or feel and reach with hands and arms. The employee must lift or push/pull objects of up to 15 lbs. without assistance. Accommodation will be made, as needed, for office employees required to lift or move objects that exceed this weight.

The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate but the employee must also travel to other sites. The employee may be exposed to home situations in which unsanitary or unhygienic materials, individuals and situations are encountered in the course of performing required duties.



Livingston County
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